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Customer Service

Shipping & Delivery

H & N Industries, LLC provides UPS shipping for all TC-11 customers within the continental United States. Please allow up to 5 days for delivery. Customers residing outside that geographic area (including international customers) will be charged freight based on the lowest prices available, determined by H & N Industries, LLC. If you do not qualify for free shipping, please contact us to get a shipping quote, or provide your own carriers for your purchase.

Privacy & Security

H & N Industries, LLC strives to provide the maximum privacy and security possible to customers. This means that we do not share your information with any third-party companies not related to your transactions, nor do we give out any private information except as required for Homeland Security purposes. Security for website transactions is provided by HostMonster Secured Socket Layer Certification based upon 128-256 bit encryption on pages where private information may be used (ie. credit card information). Credit card or other payment information is not stored, ensuring a hacker-free experience.

Returns & Replacements

General Returns Procedure Information

A Return Authorization (RA) Number must be obtained from H & N Industries, LLC, and must accompany all return shipments. No shipment will be accepted for return without our prearranged authorization. A RA Number must be obtained within 30 days of order date. All return shipments must be prepaid. Unless it has been determined that H & N Industries, LLC made an error, we will repay the customer for any shipping charges. Claims for discrepancies in shipment must be made within 10 days of receipt of merchandise. C.O.D. return shipments will be refused.

Due to the wholesale nature of the transactions available on this site, we cannot accept partial returns. All products returned must be returned within 30 days of the invoice date. Any product deemed damaged or contaminated that cannot be resold will not be refunded.

For a 100% Product Refund (not including return shipping), returned items must be unused (showing no signs of alteration or use), 100% complete, in original condition (allowing for item to be resold) and include original packing material, documentation, and other accessories provided by the manufacturer.

Damaged, Lost or Short Shipments

H & N Industries, LLC is not responsible for any damaged, lost or short shipments due to carriers. It is the responsibility of the customer items are checked immediately upon receipt. Damaged shipments and shortages must be reported to the carrier that delivered product within 3 calendar days. Keep all damaged containers for inspection by carrier. You are able to file a claim with the carrier at that time. We will help in any way possible to facilitate a refund from the carrier for such an event.

Ordering

Ordering online is the easiest and fastest method of purchasing products, however for customers who cannot do so we always accept orders via e-mail: info@tc-11.com, phone:

H & N Industries, LLC

1163 Kona Street


Honolulu, HI 96814
T:

(808) 220-2986


E: info@tc-11.com

 

Payment & Pricing

Payment through this website is preferred, using credit card. For customers who prefer a credit account, please contact us to receive a credit application and set up a credit account. Contact us for more information.  Pricing is variable, however we strive to provide the lowest possible prices for every one of our customers.

Viewing Orders

Orders placed with an account created can view status updates by logging into your account and accessing your information. Orders placed without an account created will have to e-mail, call, or fax us for a status update.

Updating Account Information

Update your account information by logging into your account and selecting the appropriate field you wish to change.  Be sure to submit your changes.